Privacy Policy

Last Updated: June 2026

Privacy Policy

Aira Gems Ltd (“Aira Gems”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.airagems.com, contact us, or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Aira Gems Ltd

Address:
2, The Mount
Coventry
United Kingdom

Email:
info@airagems.com

Telephone:
+44 7405 851194

Website:
www.airagems.com

Information We Collect

We may collect the following information when you use our website:

Information You Provide

When you place an order, create an account, contact us, or subscribe to updates, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information (processed securely by third-party payment providers)
Account login details
Messages sent through our contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Pages viewed
Referring websites
Date and time of visits

This information helps us improve website performance and security.

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver purchased products
Communicate regarding orders and enquiries
Provide customer support
Prevent fraud and unauthorized transactions
Improve our website and services
Comply with legal obligations
Send marketing communications where consent has been given

Payment Information

We do not store or have access to your full payment card details.

Payments are processed securely by trusted third-party providers such as:

PayPal
Stripe
Other approved payment providers used on our website

These providers process your information according to their own privacy policies and security standards.

Fraud Prevention & Security

To protect our customers and business from fraud, we may use information provided during the ordering process to:

Verify transactions
Detect suspicious activity
Prevent unauthorized purchases
Comply with anti-fraud and legal requirements

Orders identified as potentially fraudulent may be delayed, cancelled, or require additional verification.

Marketing Communications

If you subscribe to our newsletter or marketing updates, we may occasionally send information regarding:

New gemstone arrivals
Promotions and offers
Educational content
Company updates

You may unsubscribe at any time using the link included in our emails.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers where necessary to operate our business, including:

Payment processors
Delivery and courier services
Website hosting providers
Marketing service providers
Legal or regulatory authorities when required by law

All third parties are expected to protect your information appropriately.

International Customers

As we serve customers worldwide, your information may occasionally be processed or transferred outside the United Kingdom where necessary to fulfil your order.

Where this occurs, we take reasonable steps to ensure your information remains protected.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil contractual obligations
Maintain accounting records
Meet legal and regulatory requirements
Resolve disputes
Prevent fraud

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain uses of your information
Withdraw consent where applicable

Requests can be submitted by contacting us using the details below.

Cookies

Our website uses cookies and similar technologies to improve user experience, maintain website functionality, and analyse traffic.

Please refer to our Cookie Policy for further details.

Security Measures

We take reasonable technical and organisational measures to protect your information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be available on this page with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Aira Gems Ltd

2, The Mount
Coventry
United Kingdom

Email: info@airagems.com

Telephone: +44 7405 851194

Business Hours:
Monday – Sunday: 10:00 – 18:00
By Appointment Only

At Aira Gems, we are committed to protecting your privacy, maintaining transparency, and providing a secure and trustworthy shopping experience for customers around the world.